The Interfolio Blog

Our #1 priority at Interfolio is helping people advance their careers.  So, we work tirelessly to take a load off our customers’ backs in an effort to save them time and frustration during their professional and academic applications. We have two pieces of news about our services and pricing that we're announcing today.

First, we have heard lots of feedback on how we can enhance the Interfolio experience - and we’ve listened.  Here's how:

1. 100% Delivery Guarantee. Starting today we’re creating a 100% guarantee that your credentials will be delivered to your destination on time, every time.  If anything goes wrong with the delivery of your credentials - even if it’s not our fault - we’ll fix it for you, for free. Our Operations Team prides itself on making sure your credentials get to their destinations as fast and accurately as possible and this change is a reflection of that.
2. More Humans! We know how it feels when you call a company and end up stuck in a never-ending hold pattern of terrible muzak. So, we are adding more people to our team that are dedicated to answering our phones. This means that you'll get to talk with a real person at Interfolio at your convenience.  We'll answer your questions and resolve your issues right there on the phone.
3. Better Software. We’re improving our software in ways that you’ll see - and in ways you won’t.  For example, we introduced the web delivery feature, enhanced the functionality of our Portfolio & Dossier products, and will be continually improving on our core infrastructure so that we can continue to exceed the expectations of our growing membership.   

Our second piece of news is, with these improvements, we need to make a small change to how we price deliveries. On July 1st 2010, all deliveries will start at $6. This is an increase of $2 for a small portion of the deliveries we send.  This is the first time in four years that we’ve changed this price and don’t worry—all other prices remain the same.  For more information on these changes, please see our detailed FAQ that we have put together.

All of us on the Interfolio team are grateful for the opportunity to work with you and we are looking forward to seeing your continued success.

Thanks,

Steve

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