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The incoming freshman class at University of Kentucky got something new to sign up for during orientation week - an internal, Facebook-esque social network meant exclusively for students, faculty and staff of the university.

One of the primary goals of the network is the retention of students, by engaging them in the community, creating closer ties with the people around them, and informing them about campus events, clubs and other activities.

So far, the effort by UK is seen as an overall success.  Initial interaction is quite high, with students sharing information and having conversations with their peers, professors, and administrative bodies.

It also looks like the students are learning from each other not only on topics about school, but also about their futures.  There have been a few cases of peer-monitoring, with students advising others on how to best present themselves and share information online.  This is certainly a shift from University students' Facebook identities!

Along these lines, we'd be interested to see if they open up the application to alumni as well.  A recent Mashable article highlighted 10 ways that universities could use social media to connect with alumni, and their second point - "collaboration and connecting with students" - is particularly relevant to the case. "Universities are using social media to smooth the transition from being a student to becoming an alumni by helping the two groups connect and collaborate with each other," said Vadim Lavrusik in the article.

Not only is the alumni network important  to all higher ed institutions in terms of fund raising, but this process is ultimately very valuable in terms of getting current students excited about life after college, prepping outgoing students for job searches,  and/or graduate school.

Has your university or college made any moves towards creating an internal social community?  

Comments

Andy Shaindlin

Andy Shaindlin wrote on 08/26/09 4:29 PM

Is this really a "new trend"? InCircle, Elon's Town Square and other sites/services (such as those using Ning) have been offering this "small walled garden" option for years, with varying success. The "large walled gardens" (Facebook, LinkedIn) are less private-label, and are still walled, but are giant.

This question of scale becomes important as the community members' needs become less related to the school. For example, if I need info on what it's like to live off campus as a senior, that info is best sought within a small group that has that specific knowledge.

However, if I need info on entering the finance industry in Hong Kong after majoring in physics, it might be that alma mater doesn't provide many resources of first-hand info. That's where the 3rd party systems come in. They're bigger and let you reach THROUGH your close ties to reach your distant, weak ties for info.

Perhaps the balance should be between some small group privacy early on, with a transition to a large scale pool for info-seeking as one's needs become focused on activities outside the student experience.

Good topic, thanks.
Karen Dempster

Karen Dempster wrote on 08/27/09 1:48 AM

Hi. Our AGSE Alumni Assoc. (Aust Grad School of Entrepreneurship, Swinburne Uni.) members are spread globally, in diverse fields of business, not only entrepreneurial endeavours. These incl. Philanthropy, HR, Mkt, Intl Bus, Leadership & Accting, plus Strategic Foresight (futurists). The past 2 years we pushed the ineffective website reach further via Facebook, Linked In, You Noodle & Twitter. Probably about to re-insert the website into the Swinburne mainstream. Also plan to open a wiki-style forum with hopefully better customised groupings of interest and exposure. Many members still don't get to know each other, or the committee, thus value adding and connecting via a faciliated alumni "service" mentality is a challenge. Challenges are of course, multiple, and external forums only partly assist but form I feel an essential element of "marketing" alumni.
KD, President, AGSEAA.
Mike

Mike wrote on 08/27/09 4:34 PM

Andy, great comment. I think your point about being able to access external resources for any college student is a crucial one, and having a happy medium between the two will give students the best set of information to prepare them for the "real world."

I do think that having an emphasis on the internal community is beneficial, especially since one of UK's bigger goals with this project was to retain it's students and keep them coming back for their second, third and fourth years. It looks like they are finding that the best way to achieve that is within the community immediately around the student - the UK community. Community is built best on preexisting groups. Take Facebook, which began at Harvard, moved to other Ivy League schools, opened up to other Universities, and so on.

I'm really interested to know if UK thought adding the alumni-student connection may even further retention goals in the long-term, by showing their current students where alumni have succeed in the past and how they can too.

Karen, likewise it is fantastic to hear from you.

We find that social media outreach can be best accomplished through a variety of platforms, and it seems you are doing this well with your institution. I like the user generated content options you are exploring as well, and would like to see how they develop. I encourage you to send some sources to my direct email, mike@interfolio.com.

I hope to hear from both of you guys soon. Thanks for sharing!

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