The Interfolio Blog

For many, the summer months are defined by barbecues, swimming pools and extra time with family and friends.  At our office, we use this period to prepare for the fall, a season that traditionally produces more document processing and delivery requests, and support inquiries than any other quarter.

To give you an idea of this shift in volume, total customer support inquiries increased 153% between the summer and fall of 2009.  Yes, it’s that substantial.

While our peers are grilling up a steak, working on their backstroke and visiting with distant relatives, our team is preparing for the coming onslaught that begins in September.  How exactly does Interfolio prepare? I’ve listed three significant ways below.

1. We review our printers. As our support volume suggests, the fall is a season of increased member activity. This includes the processing of Interfolio deliveries, which a re often printed and sorted by our Operations team. This summer, our team determined that it was time to upgrade our printing capabilities.  In the fall, our new printer (yet to be nicknamed) will be printing your deliveries at about 100 pages a minute.
2. We staff our teams. The before mentioned increase in support volume means that our phone and email inboxes will be overflowing with calls and messages.  Because we expect the support volume to increase even more this fall, we’ll have more staff dedicated to answering our phones and typing away on email than ever before.
3. We review our software. During the summer, our technical team is concentrating on releasing new features – some of which you will see and some you won’t – that are focused on increasing the quality of our user experience.  After rigorous testing by our entire team, the new enhancements are released and incorporated into our products.

The summer months are expiring quickly and as they do, we approach the fall more prepared than ever before. It even looks like there might be room for a little swimming and barbecuing. In fact, I’ll be on vacation all of next week.

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