Interfolio Delivery Standards
Interfolio will ensure that all documents that you select for delivery are sent to the requested destination as specified in the delivery destination address. Interfolio will ensure that all postage is properly attached to each mailing as determined by the size and delivery method that you select. Interfolio will make sure that all packages are handed over to the appropriate delivery organization as indicated by the selected delivery method.
Delivery Confirmation Procedures
You are responsible for confirming that you deliveries have reached their intended destinations. Interfolio will not follow-up with receivers unless a processing problem has been identified.
Delivery Delays/Incomplete Deliveries
If you discover that a delivery did not reach its intended destination, Interfolio will take the following steps:
- Interfolio will research the delivery to ensure that the above delivery standards were followed. If there was a problem with Interfolio’s delivery processing (an issue that takes place prior to handing over the package to the mail carrier), Interfolio will resend the delivery at no extra charge.
- Interfolio will resend any guaranteed deliveries (2-day, Overnight, Rush Processing Overnight) at no extra charge.
