After 14 days of the original upload of your letter, Interfolio will not allow you to replace your letters through your account. If the letter has been used (by the fileholder) in a delivery, you also will not be able to replace your letter through the account.  If you need to replace a letter after the 14-day window has passed, you have two options.

1.    Notify the Fileholder that you would like to replace your letter and ask the Fileholder to create a new document request for you.  In doing so, you will be effectively adding a second letter to the Fileholder account so you will need to remind the Fileholder to delete the original letter so it is not used.

2.    Notify Interfolio that you would like your letter deleted from the Fileholder account.  Through our customer support channel, Interfolio will remove a letter from a Fileholder account; however you will still need to ask the Fileholder to create a new document request in order to provide a replacement letter.  As soon as the Fileholder generates a placeholder, you can upload your new letter.