On occasion, email requests sent by 3rd party application systems do not reach Interfolio.  Usually this is a fluke. Perhaps an extra space was entered in the email address field or maybe a special character is preventing a server from sending/receiving the email properly.  Whatever the reason, we know it does not happen all that often but when it does, it unsettling for you and for us.

If this happens to you:

1.  Contact Interfolio:  with a little extra information from you, we may be able to match an orphan request received by our server's catch-all email account with your account.

2.  If we can't match your request with your account, we will ask you to try to re-request the letter on the application system.  

3.  If you can't re-request a letter, then Interfolio will need to contact the receiving institution to figure out the best way to resolve the situation.

As a reminder, please monitor your pending web deliveries closely.  Because Interfolio needs to receive an email from a 3rd party system in order to create your delivery, we need your help to know when a request that you sent is missing.