At Experience, Inc from 2000-2006, my role was to strengthen relationships with our university partners. Experience is a leading provider of career services software solutions and content to colleges and universities.
• Oversaw delivery of account management, sales, and training services to over 500 university software clients nationwide.
• Analyzed client practices to define and execute partnership and loyalty strategies. Build and strengthen long-term client relationships.
• Collected, evaluated, and prioritized client feedback; direct recommendations to marketing, product management, corporate sales, and editorial teams in order to improve products and services.
• Aligned client expectations with overall business objectives through comprehensive communications strategy, including newsletters, conference calls, online communities, and individual consultations.
• Developed, managed and tracked strategic revenue generating programs for university customers.
• Managed 25 member University Board of Advisors group.
• Key contributor in increasing customer base by 70%.
• Expanded participation in training programs by over 30%.
• Hired, trained and supervised client services team of ten professionals for over 200 university clients.
• Planned and managed delivery of services that included training, consulting, technical support, and product implementation.
• Key contributor in increasing customer base by 100%.
• Managed client expectations and ensured high levels of client satisfaction.
• Developed strong relationships with senior decision makers at top accounts.
• Analyzed and identified opportunities for growth and product development; served as a client advocate to the company.
• Maintained exceptional relationships with internal departments.
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