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Experience, Inc.

from Frank Fessenden's portfolio

At Experience, Inc from 2000-2006, my role was to strengthen relationships with our university partners. Experience is a leading provider of career services software solutions and content to colleges and universities.

    Director, University Client Development, 2000-2006

    • Oversaw delivery of account management, sales, and training services to over 500 university software clients nationwide.
    • Analyzed client practices to define and execute partnership and loyalty strategies. Build and strengthen long-term client relationships.
    • Collected, evaluated, and prioritized client feedback; direct recommendations to marketing, product management, corporate sales, and editorial teams in order to improve products and services.
    • Aligned client expectations with overall business objectives through comprehensive communications strategy, including newsletters, conference calls, online communities, and individual consultations.
    • Developed, managed and tracked strategic revenue generating programs for university customers.
    • Managed 25 member University Board of Advisors group.
    • Key contributor in increasing customer base by 70%.
    • Expanded participation in training programs by over 30%.

    Director, University Client Services, 2000-2002

    • Hired, trained and supervised client services team of ten professionals for over 200 university clients.
    • Planned and managed delivery of services that included training, consulting, technical support, and product implementation.
    • Key contributor in increasing customer base by 100%.
    • Managed client expectations and ensured high levels of client satisfaction.
    • Developed strong relationships with senior decision makers at top accounts.
    • Analyzed and identified opportunities for growth and product development; served as a client advocate to the company.
    • Maintained exceptional relationships with internal departments.

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Frank Fessenden

VP Higher Education at Interfolio, Inc.

Background

MA  in  Education  from  University of California--Santa Barbara    9/1985 - 6/1987 more

VP, Higher Education, Interfolio, Inc., Washington, DC  6/2006 - Present more

Expert in Marketing, Sales, Account Management
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