Alexis Gentile Comrack

Customer Experience, Interfolio

I lead the Customer Experience team at Interfolio.

I joined Interfolio in April 2006 as a the company's first product manager and have since broadened my focus to overall Customer Experience. At Interfolio, this means that I manage our fulfillment group, I manage our customer service team, I work with strategic partners and I make sure that our customers are delighted with all aspects of our business.

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Updated 01/06/09

Customer Experience at Interfolio

Interfolio established a dedicated customer experience team last summer. We define customer experience as the collection of ways in which our customers interact with us. They use our web-based products to showcase their experience to the outside world and to manage and send application materials. They email us or call us for help doing those things. Institutions receive our paper or electronic deliveries. Advisors and administrators manage credentials programs at their institutions using our product. Any experience that our customers have with us determine their full customer experience and define their overall impression of and satisfaction with Interfolio. Full Page

Updated 01/14/09

A Page Is A Story

A page can tell a story. It can describe an important part of your life. It can enlighten people about details relating to your career that might otherwise be missed.

What story would you want to tell on this page? Think about an area of your career or one of your accomplishments and you can tell that story here.

You can use Documents, Text blocks, Images, Links or Videos to help tell your story. (See the "Add Content" block below.)

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