December 12, 2019
Dossier users, we now offer live chat!
It’s “busy season” for those on the academic job market—a stressful time that lives up to its name—so we have launched live chat within the Dossier application.
We know that many of you only have a minute or two during your jam-packed Dossier user session to ask and get a question answered. You may not have the time to call in, or need a more immediate response than an email reply can offer. We heard this loud and clear! Providing support across multiple channels enables you to focus on the work you’re doing, and allows us to serve you more quickly.
Here’s how to get in touch with us over live chat.
- Once you’re logged into your account, look for the green “Chat with us” button in the bottom-right of your screen to start speaking with a live agent in real time.
- You’ll be prompted to provide your name, email address, and a description of your question or issue. To note: It’s helpful to make sure the email address you provide is the one associated with your Interfolio account. This helps us pull up your information quickly.
- Share with us as much detail and specifics as possible to help us expedite the conversation.
If you click the chat button and get a message that no one is available, know that we aren’t ignoring you! It means that all of our agents are currently speaking with other users and we should be available soon. You can refresh the page to see if an agent has come available at any time. If you can’t catch us on chat, you can always give us a call at 877-997-8807 to speak with someone on our team.
We’ve already had over 7,000 chats with our users and we look forward to supporting you over chat soon! And remember, Scholar Services is now available on phone and live chat from 9:00am – 6:00pm and email from 5:00am-10:00pm U.S. Eastern Time for Dossier users.
Interfolio’s Dossier enables scholars to collect, curate, polish, and send out their materials at all stages throughout their academic professional path. Learn more about Dossier here.