Carol has been focused on making clients successful through service, delivery, and technology activities and implementations since the beginning of her professional career. She has worked across a variety of industries (logistics, biotechnology, and higher education) guiding and leading organizations of professional services, account management, solution consulting, business development, and enterprise technology engagements.
Carol’s background in higher education began at Blackboard in the services organization where she led one of the largest client engagements of Blackboard’s technology, managing a challenging installation and teams of various size and scope who were critical to the success of the engagement. From there she joined up with Blackboard colleagues at Intelliworks, an early-stage education company focused on application and support management solutions for admissions offices. She built and led the delivery and support teams, who thrived as the number of clients increased tenfold while also solidly growing renewal rates to over 90%. While at Hobsons, she was the Vice President of the Outcome Consulting Division, responsible for creating, building and managing their Higher Education Consulting Services Division. More recently, Carol was the Chief Services Officer at Decision Lens working with federal, state and local and commercial clients, and was directly responsible for all client management, education and training services, and full lifecycle account management.Senior Vice President, Professional Services https://twitter.com/cgersten https://www.linkedin.com/in/cgersten-mba/