Interfolio Professional Services
The Professional Services team brings years of experience to help support you throughout your partnership with Interfolio. From the day you begin exploring our products and services, and throughout your lifecycle with us, our teams are here to help ensure your success.
Interfolio Service Offerings
Interfolio offers a range of services to help you throughout your partnership with us. From our Discovery Service, which helps get you and your institution ready for implementation, and Implementation Services, to our Optimization Service that will help ensure you are getting the most of our platforms, we have a way to support you on every step of your journey with us. We look forward to working closely with you and your team.
Interfolio Client Resources
Bring all current and past faculty review cases into a single view. Establish a shared source of truth about the current stage of each review, who is on the committee, and what the next step is. Identify disparities in review practices and better understand the impact on your administrative workloads.
Support & Help
From the day you sign on with Interfolio as a partner you will have access to our responsive Scholar Services support team who will serve as an excellent resource for day-to-day technical issues that arise. You will have access to user guides, how-tos, videos, help articles, and more on our help site. All of this will ensure you have access to the right information at the right time.
To offer the best experience for our clients, we partner with leading companies like Edalex to extend and expand our client support and service.
“Working with you and your team has been the most positive experience I have ever had with a vendor. You all are the best!”Sr. Assessment Business Analyst
Excellent at customer service! Their responses are prompt and concise with screenshots that help very much! Kudos!”Faculty Governance Coordinator
“Scholar Services is a consistent provider of friendly, helpful, and noticeable guidance. I can always count on them to thoughtfully respond to my issues and to offer solutions.”Associate Director, System Operations
“Customer support people are excellent!!”Senior Business Operations Manager
I’m not the most tech-savvy and their assistance made my learning curve with Interfolio a bit less steep.”Professor & Department Search Chair
“I received a speedy response. I submitted my email request for help late morning and by mid-afternoon I had the answer to the issue.”Instructional Technologist
“I always receive excellent service from all the Interfolio helpers! Thanks for always being so prompt, knowledgeable, and great to deal with!”Analyst, Office of the Dean
Ready for your Faculty Information System?
Contact us today to understand how Interfolio’s scholar-centric technology addresses the needs of higher education and research funders.
Already a customer and need support-related help? Email us at firstname.lastname@example.org.